Returns & Refunds Policy

Email vantrahelp@gmail.com with your order number within 60 days of delivery. We'll confirm within 2 business days and process the refund to your original payment method. Refunds typically appear within 5-10 business days depending on your bank.

• First-time single bottle orders: full refund, no return required.
• Multi-bottle sets: full refund on the opened bottle; unopened bottles must be returned in resalable condition for a full refund of those units. We provide return instructions; return shipping on multi-packs is the customer's responsibility unless the item arrived damaged or incorrect.
• Subscription orders: covered by the same 60-day guarantee from the delivery date of each order.

Contact us within 14 days of delivery with a photo. We will replace or refund in full, including any return shipping cost. This is in addition to, and does not limit, your statutory rights.

If your order hasn't arrived within 10 business days of dispatch, contact us and we will investigate with the carrier, then replace or refund.

One guarantee claim per customer or household. We may decline claims where there is evidence of abuse, such as repeated claims across multiple orders or accounts. We may decline a refund on orders older than 60 days from delivery, subject to your statutory rights.

Cancel any time via vantrahelp@gmail.com or the link in your order confirmation email; no fee. Cancel at least 48 hours before your renewal date to avoid the next charge. Already shipped orders remain covered by the 60-day guarantee.

We can usually amend or cancel an order before it ships. Email us as soon as possible.

This policy is offered in addition to, and does not affect, your legal rights under the consumer laws of your country or state.