Privacy Policy

• Information you give us: name, email, shipping and billing address, phone (if provided), order history, communications with support, and reviews you submit.
• Payment information: card payments are processed by Stripe. We do not store or have access to your full card number. Stripe processes this under its own privacy policy.
• Automatic data: IP address, device and browser type, pages viewed, referring source, and similar analytics data collected via cookies and tracking pixels.

• To process and ship orders, and manage subscriptions: performance of a contract.
• To provide customer support and handle returns: performance of a contract.
• To send order and shipping notifications: performance of a contract.
• To send marketing emails or SMS: consent, which you may withdraw at any time.
• To measure advertising and site performance: consent (where required) or legitimate interests.
• To prevent fraud and comply with legal obligations: legal obligation or legitimate interests.

• Payment processing (Stripe).
• Order fulfilment and shipping partners, who receive your name and address in order to deliver your order and who may be located outside your country.
• Email and SMS marketing platform.
• Website hosting and database infrastructure.
• Analytics and advertising platforms, which may include Google Analytics, Meta and TikTok advertising pixels.
• Professional advisers or authorities where legally required.

We do not sell your personal information for money.

We use cookies and similar technologies, including advertising pixels, which may share limited identifiers with advertising platforms so we can measure and target advertising. Under California law, this may be considered "sharing" of personal information for cross-context behavioural advertising.

EU, UK and Israeli visitors will be asked for cookie consent, and non-essential cookies are not set before consent is given.

Your data may be transferred to and processed in countries other than your own, including where our fulfilment partners and service providers operate. Where required we use appropriate safeguards such as Standard Contractual Clauses.

• Order and transaction records: for as long as required by tax and accounting law (typically 7 years).
• Marketing contact data: until you unsubscribe.
• Support correspondence: for a reasonable period after resolution.

• If you are in the EEA or UK: access, rectification, erasure, restriction, portability, objection, and the right to withdraw consent, plus the right to complain to your data protection authority.
• If you are in California: the right to know, delete, correct, and opt out of sale or sharing, and the right not to be discriminated against for exercising these rights.
• Everyone: you may unsubscribe from marketing at any time via the link in any email, or by emailing vantrahelp@gmail.com.
• How to exercise: email vantrahelp@gmail.com. We respond within 30 days.

We use reasonable technical and organisational measures, including encrypted transmission, to protect your data. No method of transmission or storage is 100% secure.

This site and product are not directed at children. We do not knowingly collect data from anyone under 18. If you believe a child has provided us data, contact vantrahelp@gmail.com and we will delete it.

We will post updates here with a revised "last updated" date. Material changes will be notified by email where we have your address.